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How We Handle Your Account Information

We collect what we need to run your account, process payments through bKash, Nagad and Rocket, and keep your wallet secure. This policy walks you through what we store, why we need it, and how you can ask us to change or remove it.

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tnda How We Handle Your Account Information
POLICY HELP

Contact Us About Your Data

If you have questions about what we collect, want to request a copy of your data, or need to update information tied to your account, reach us through any of these channels. Our team handles privacy requests directly and will confirm once your request is processed.

Live Chat Open the chat bubble in the bottom corner of any page while logged in. Our team sees privacy requests first and will guide you through the verification step before pulling your data or making changes.
Email Support Send your request to our support email from the address registered to your account. Include your username and a short description of what you need. We reply within one business day for most data requests.
Account Dashboard Log in and navigate to Settings, then Privacy. You can download a summary of your account activity, toggle marketing messages, and submit a deletion request that we'll review within seven days.
DATA PRACTICES

How We Protect Your Information

We built our account system to keep your wallet details, transaction history and login credentials secure. Every page you visit on tnda uses encryption, and payment data moves directly between your bKash, Nagad or Rocket app and our processor without passing through unprotected channels. Here's what we do behind the scenes.

Encryption & Storage Your password is hashed before we store it, and payment details are tokenized so no one on our team sees your full wallet credentials. Session cookies expire when you close the browser, forcing a fresh login next time.
Access Controls Only staff who verify withdrawals and investigate disputed transactions can view account logs, and every lookup is recorded. We review access permissions quarterly and revoke credentials when a team member changes roles.
Cookies & Tracking We use session cookies to keep you logged in and preference cookies to remember your language choice. Analytics cookies track page views and lobby clicks so we can see which games get opened most. No third-party ad trackers.
Data Retention Active account records stay live while you use the platform. If you request deletion, we anonymize your profile and archive transaction logs for the period required by financial regulations, then purge the rest within ninety days.

Privacy Policy FAQ

We collect your mobile number, a password you create, and your preferred payment method among bKash, Nagad or Rocket. When you make a deposit, we log the transaction ID and amount to match your wallet credit.

Yes. Log in, go to Settings and then Privacy, and click Download My Data. We'll generate a file with your registration details, transaction history, game logs and any marketing preferences you set.

We share your wallet transaction data only with the bKash, Nagad or Rocket gateway processing your deposit or withdrawal, and only the details they need to complete the transfer. We do not sell or share your information with advertisers.

Open any promo email and click the unsubscribe link at the bottom, or log into your account, navigate to Settings, then Notifications, and toggle off marketing messages. Changes take effect immediately.

When you request account closure, we anonymize your profile within seven days. Transaction logs are archived for the retention period required by financial regulations, then deleted. Your username and email become available for re-registration after ninety days.

Availability of tnda services depends on your local law and eligible regions. This policy describes our data practices for all users, but legal rights and retention requirements may vary by jurisdiction. Contact support if you have region-specific questions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.